Pacific Health & Wellbeing values and respects the privacy of the people we deal with. Pacific Health & Wellbeing is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
We collect your personal information directly from you when you:
We may obtain your personal information from third parties or publicly accessible sources, such as NDIS Support Coordinators. This allows us to deliver appropriate services tailored to your needs.
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
Pacific Health & Wellbeing will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by “unsubscribing'' in the relevant communication or contacting us using the details set out in the “How to contact us” section below.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Pacific Health & Wellbeing will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days.
Pacific Health & Wellbeing website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
For complaints about how Pacific Health & Wellbeing handles, processes or manages your personal information, please contact Pacific Health & Wellbeing. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 business days for Pacific Health & Wellbeing to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Pacific Health & Wellbeing’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: